Return Policy

We want you to be happy with every purchase you make at The Encore Shop Online! We recognize that shopping online, especially for clothing, has its challenges. When considering an item, you can call or text us with any questions you may have prior to purchasing at (330)-759-8229.

For In-Store Pick-Up:

Returns are available for 5 business days after time of purchase. If the item is picked up after the 5 day window, it is non-refundable.

For Shipped Items:

We offer returns for 5 days from time of delivery. The items must be received in original condition. The buyer is responsible for return shipping fees and original shipping fees are non-refundable.

Again, we will be happy to assist you with any questions to hopefully help avoid the need of a return. ;)